Orders, shipping, payments, rentals and everything
Dirty T. Find the answers you need without digging around.
?
FAQ
Ask Away
Orders & Products
What is Dirty T?
Dirty T is the nickname for Tucson AZ. Tucson is surrounded by the beauty of the Sonoran Desert. Bringing a uniqueness and authenticity in every corner.
How do I place an order?
You can place an order directly through our website by browsing our products, adding items to your cart, and proceeding to checkout. You can also visit any of our store locations or call us at (520) 273-2179.
Do you offer custom candy orders?
Yes! We offer custom candy orders for special events, corporate gifts, and personalized treats. Contact us at least 2 weeks in advance to discuss your custom requirements and pricing.
Are your candies gluten free?
Yes, all of our flavors are gluten free!
Shipping and Delivery
What are your shipping options?
We offer standard shipping (3-5 business days). Free shipping is available on orders over $50 within the continental US.
Do you ship internationally?
Currently, we only ship within the United States and Canada. We’re working on expanding our international shipping options.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s progress on our website or the carrier’s site.
What is your processing time?
1-2 weeks as we make everything handmade and fresh weekly
Payment & Returns
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay for online orders. Our stores also accept cash
What is your return policy
We offer a 15-day satisfaction guarantee. If you’re not completely happy with your purchase, contact us within 15 days for a full refund or exchange. Candy must be unopened for hygiene reasons.
Do you offer refunds for damaged items?
Absolutely! If your order arrives damaged, contact us within 48 hours with photos and we’ll send a replacement or provide a full refund immediately.
Can I cancel my order?
Orders can be cancelled within 2 hours of placement if they haven’t been processed yet. After that, please contact our customer service team to discuss options.
Services & Events
How far in advance should I book the cart rental
We recommend booking at least 2-3 weeks in advance, especially during peak wedding and party seasons (spring and summer). However, we’ll do our best to accommodate last-minute requests.
What's included in your cart rental service?
Our service includes the decorated cart, premium candy selection, professional setup and breakdown, a friendly attendant, and custom signage. Different packages offer various levels of service.
How do I become a wholesale distributor?
Fill out our distribution application form with your business details. We’ll review your application and contact you within 48 hours to discuss wholesale pricing and terms.
Pick For Me
Dirty T Tamarindo
Pick My Candy
Spin the wheel and let fate choose your next sweet & spicy treat. 🔥